Privacy policy

Last updated: 15 October 2026

At FJAKA, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

Personal details: Your name, phone number, email address, billing address, and delivery address.
Order information: Products purchased, order history, payment status, and delivery details.
Payment information: Details necessary to process your payment. Card or payment credentials are generally handled by the relevant payment provider rather than stored directly by us.
Technical information: Information such as your IP address, browser type, device details, and website usage, where collected through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

Process, confirm, and deliver your orders.
Contact you about your purchase, delivery, or customer service requests.
Manage returns, exchanges, and refunds in accordance with our policies.
Improve our website, products, and shopping experience.
Send promotional updates or offers where permitted and, where required, with your consent.
Prevent fraudulent transactions and meet applicable legal obligations.

3. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties when necessary to operate our business, including delivery and courier services, payment processors, website hosting providers, and website analytics or marketing services that we use.

We may also disclose information when required by law or when necessary to protect our legal rights and prevent fraud.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website traffic, and improve your shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled. Where required, we will request consent for non-essential cookies.

5. Keeping Your Information Secure

We take reasonable steps to protect your personal information against unauthorised access, misuse, loss, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information for as long as necessary to fulfil orders, provide customer support, maintain appropriate business records, resolve disputes, and meet applicable legal requirements. When information is no longer required, we take reasonable steps to delete it or otherwise dispose of it securely.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements and legitimate record-keeping obligations.

You can also opt out of promotional emails or messages by using the unsubscribe option where available or contacting us directly.

8. Third-Party Services

Our website may use third-party services for payments, deliveries, analytics, advertising, or other functions. These services may process information under their own privacy policies and terms. We encourage you to review their policies where relevant.

9. Children's Privacy

Our website is intended for general shoppers and is not designed to knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements. Any updates will be published on this page along with the revised date.